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At Raya Integration, our wide
reaching portfolio of projects,
and loyal first-class Customer
base, are a testament to the success
of the integrated technology solutions
we provide. Our achievements illustrate
our commitment as an organization
to tailoring solutions that meet
the specific demands of your business
and help you to stay comfortably
ahead of the competition.
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Turning
Citystars into a Digital Paradise
“Raya and Cisco’s contributions were not limited
to supplying equipment, cables and appliances,
their main contribution was to provide us
with their expertise and know-how of advanced
technologies,” according to Sheikh Abd El
Rahman Sharbatly, Chairman of Golden Pyramids
Plaza.
With tourism and hospitality booming in
Egypt, Citystars, a gigantic multi-use office,
shopping and residential complex in the
heart of Heliopolis had a vision to turn
the complex into a digital paradise by integrating
the latest multi-service technology for
its tenants. Raya’s turnkey solution enables
Citystars visitors to enjoy the telephone
calls, streaming video, games, Internet
and a wide range of entertainment and business
facilities, all through single access outlets
in the plaza.
With 45,000 outlets, Citystars is considered
among the largest state-of-the-art telecommunications
network in the world. The real challenge
of Citystars project was to align technology
with its business needs. Putting the infrastructure
in place and connecting Citystars tenants
to all services, was just the beginning.
Providing Citystars with a turn-key solution,
Raya is handling everything from the design
and installation to the testing, project
management and maintenance of the multi-year
project. The high-tech nature of the work
is perfectly in tune with Raya’s goals and
visions in the region.
Citystars valued tenants’ requirements
and requests will be met promptly, from
instant Internet access, to selecting a
movie! The elite guest enjoying his visit
at Citystars will experience a whole new
world of integrated services that are easy
to use and neatly designed to meet his different
requirements, giving the city an unforgettable
flavor.
Truly, Citystars will be a utopia for the
“virtual world” concept. |
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Raya
Integration offers AUC one of its best tailored
solutions in the field of networking and connectivity
" With the high-speed applications
and the immense amount of data flowing into
the AUC network, it was essential that the
company that took on the project be as large
as Raya is, with a wealth of similar major
project experience under its belt", according
to Dr. Samy El Akabawy, Associate Vice president
for computing AUC.
The American University in Cairo (AUC)
aimed at upgrading its internal computing
and communications systems, as well as bringing
student and faculty Internet use into the
wireless age. In order to realize these
objectives, the AUC had to choose a reliable
IT partner. Raya in response to this opportunity
offered AUC one of its best tailored solutions
in the field of networking and connectivity,
in order to allow smooth flow of communication
between the AUC campuses and among AUC faculty
and students.
Among the major solutions provided were
the revolutionary improvements in the university’s
network and connectivity facilities that
now provide seamless data, voice and video
communication for the entire campus.
The university’s IP core has been upgraded
to a gigabit system that enables wire-speed
layer 3 routing of millions of packets generated
by the university’s faculty, staff and students.
Here, Raya deployed a core formed of 4 pillars,
with fully redundant backbones.
End-users were also provided with dedicated
and properly subscribed 100 Mbps uplinks,
with a goal towards slowly standardizing
switching technology on a unified edge,
as an enabler for voice and video integration.
IP telephones have also found their way
to AUC tables and desks. The technology
was simple to understand, fast and easy
to deploy. The slow start and test drive
period of the first 20 phones suddenly transformed
into a rapid deployment of 800 phones campus-wide,
replacing an old PABX and moving intelligent
AUC users towards a new decade of sophisticated
XML based phones.
The project was a major success, rapidly
followed by the establishment of wireless
access points covering all the hot spots
where students are found, giving them the
mobility they needed with the same security
and speed as regular Internet users. |
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Smart
Village Infrastructure Deployed by Raya
According to Mostafa Abdel Wahed, Director
of Telecom, Infrastructure sector “Raya’s
ability to offer an assemblage of technologies,
as well as a unique combination of capabilities
and characteristics, guarantees that its solutions
will form both a solid base for a long-term
partnership with the MCIT, and will ensure
the Smart Village project’s success.”
Egyptian IT’s governing body – the Ministry
of Communications and Information Technology
(MCIT) – is growing in tandem with the country’s
burgeoning CIT industry. After the establishment
of several separate projects under the ministry’s
auspices in the newly constructed Giza Smart
Village, MCIT requested a systems’ integrator
that does not only understand the complex
nature of the task at hand, but can also
deploy a solution efficiently and effectively.
Raya’s breadth of knowledge and experience
made it the ideal choice.
The information and communications infrastructure
is being designed, built, and operated using
three main building blocks: Network Infrastructure,
Broadband Wireless Access, and a Network
Operation Center.
The target of building a converged network
is to provide MCIT staff with high-speed
connectivity to their servers, as well as
to other Smart Village buildings. The high-speed
network is used to transfer voice, data,
and video on a unified infrastructure managed
by two resilient network operation centers.
The solution is based on products from
market leader Cisco Systems, since the project
requires an end-to-end connectivity provider
from the desktop connection to the PSTN
interface and from the end user phone to
the call processing server up to the PSTN
interface as well. New technologies like
wireless and content switching will also
help increase the productivity and efficiency
of MCIT employees.
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Implementing
CityStars Interactive Multimedia Services
Network, the Largest IP Services Network in
the Middle East
For the first time in Egypt, Raya Integration
will build an interactive multimedia services
network to provide integrated digital services
for the CityStars project in Cairo. CityStars,
the first luxury real estate complex in the
country, is being developed across an area
of 750 000 square meters and is intended to
serve a catchment area in excess of 2.2 million
people. The project provides state-of-the-art
spaces for a fully integrated lifestyle –
a single and luxurious space for work, living,
recreation and leisure.
Raya Integration has designed sophisticated
IT infrastructure for CityStars with more
than 45 000 media outlets, the largest project
of its kind in the Middle East and Europe.
The integrated technology infrastructure,
which includes one of the largest IP telephony
networks in the world, is designed to support
a comprehensive and self-sufficient electronic
society that meets international standards
and encourages foreign investments in Egypt.
Raya Integration is building a network that
will deliver a wide range of multimedia services
to end-users. A sophisticated optical fiber
infrastructure, combined with UTP cables,
will transmit voice, images and electronic
commercial services to CityStars extensive
network of luxury apartments, offices, retail
outlets and hotels.
In this high profile project, Raya Integration
is working alongside a number of its technology
partners including industry leader Cisco systems,
supplying electronic solutions, LAN switches
and IP telephony systems for CityStars and
AVAYA, who have supplied and laid down all
cabling. |
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Providing
Essential Maintenance and Service Support
to CashNet’s Nationwide Network of ATM Machines
“Raya’s local presence experienced
personnel, customer service organization and
service level agreements provide us with a
partner we can rely on to meet our core business
objectives and exceed customers’ expectations.”
John Romney, CashNet's Managing Director.
Raya Integration signed an ATM installation
and maintenance service agreement with CashNet,
a local partnership between the European ATM
network operator Euronet Worldwide and Egypt’s
National Telecommunications Company (NTC).
CashNet provides local banks with access to
nationwide network of state-of-the-art ATM
machines. Raya Integration was selected by
CashNet on the basis of the nationwide coverage
of its services, our fast and proven response
time and our highly qualified personnel, experienced
in installing and maintaining ATM machines
to work effectively within Egypt’s unique
environmental and weather constraints.
Through our multivendor ISO Certified Customer
Service Center, Raya Integration provides
essential network installation and maintenance
services, supporting CashNet’s business model
that relies heavily on generating the highest
possible volume in the shortest time. Raya
Integration helps CashNet meet financial targets
by servicing its nationwide network of ATMs
and minimizing costly delays and downtime.
Raya Integration installed 75 ATM machines
across the country, offering fast, reliable
and secure ATM transaction services to banking
customers nationwide. |
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Automating
Processes at the Ministry of Justice for Improved
Public Service Delivery
“The project will revolutionize the
traffic attorney systems.” Engineer Mohammed
Safwat, Head of the Judicial Information Centre,
Ministry of Justice.
Raya Integration, in association with Raya
Software, is currently implementing automation
projects for the Ministry of Justice aiming
at improving the delivery of services to the
public. In this, Raya is responding to the
Egyptian government’s ongoing initiative to
automate all work processes within its Ministries
and drawing on our longstanding experience
in handling large-scale government projects.
Raya Integration is providing technology solutions
that add value within the traffic attorneys
office, by interconnecting 29 traffic offices
and allowing them to share essential data
concerning traffic violations records, tickets,
license histories and related records of court
procedures. The integrated solutions are tailored
to reduce the delay and inefficiency of manual
traffic clearance procedures. A key benefit
of the technology will be that all customers
can obtain details of traffic fines online
and can pay these in any of the 26 subsidiary
offices, saving the time, expense and inconvenience
of traveling to the main offices in Cairo,
Giza and Alexandria.
The urgent need for this project emerged with
the Ministry of Justice’s decision to resolve
problems caused by the incompatibility of
existing traffic attorney applications with
those of other Ministries and to rectify their
non-compliance with Y2K. Under this project,
Raya Integration will deliver a comprehensive
integrated solution including the civil work
and site preparation necessary to renovate
the 29 offices; the design and installation
of the required LANs, servers and workstations;
the connection of each station with main office
to allow for data replication and, crucially,
the connection of main offices with the Ministry
of Interior to facilitate the exchange and
updating of data related to traffic violation
records and tickets. Raya Integration is further
adding value through the ongoing provision
of project management services in addition
to operation and end-user training. |
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Implementing
the First Middleware in Egypt for CIB
In record time, Raya Integration successfully
implemented the first middleware technology
solution in Egypt, on behalf of Commercial
International Bank, the country’s largest
Investment and Retail Banking operation. To
save time and cost, Raya Integration was selected
to implement a middleware application that
swiftly connects, and synchronizes, a number
of disparate technology solutions, each critical
for the smooth automation of the Bank’s processes,
under one secure and effective program. These
solutions included IVR, SMS and WAP all of
which are now up and running within CIB, enabling
customers to make remote electronic financial
enquiries securely, rapidly and at their own
convenience.
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Supplying
IGI with Microsoft Licensing
Raya Integration signed a Microsoft Enterprise
Agreement with International Group for Investments,
to supply the IGI’s eleven subsidiaries with
a variety of Microsoft licenses. With this
agreement Raya Integration is implementing
one of the largest projects of its kind in
Egypt, cementing our position as one of Microsoft’s
most successful local partners in the area
of enterprise agreements. IGI’s activities
include construction, trading, industrial
services, agricultural activities and food
processing.
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Automating
Leading Organizations in Egypt for Added Productivity
and Success Automating
the Headquarters of Vodafone in Egypt
To support its strong expansion into the Egyptian
market, Vodafone, a leading global GSM operator,
chose Raya Integration to design and implement
state-of-the–art IT and infrastructure solutions
for their new headquarters in 6th October
City. Raya Integration’s strong presence in
the field of telecommunications and the wide
scope of sophisticated technology solutions
we offer, were of value to the customer who
required a variety of solutions. To ensure
Vodafone’s new headquarters remained an effective
hub for the business in Egypt, Raya Integration
successfully implemented a WAN, infrastructure,
cabling, enterprise management systems based
on HP Open View and Videoconference based
on Picture Tel.
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Designing
and Building a National Information Network
Egypt’s Scientific Research Academy
chose Raya Integration to design and implement
its new information network. This extensive
project comprises the preparation and refurbishment
of the site, in accordance with the specifications
of new equipment and building a Videoconference
network using the world leading Picture Tel
products and 2 Unix servers. The project draws
on our strong track record in designing and
implementing state-of-the-art solutions that
revolutionize the way in which local enterprises
conduct their day-to-day transactions.
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Automating
the Ain Shams University Faculty of Law
Confirming our commitment to revolutionizing
the way organizations work in Egypt, Raya
Integration signed a LE 1.4 million contract
to automate all procedures at Ain Shams University’s
Faculty of Law. The project aimed at supporting
and enhancing the work of faculty departments
including Student Affairs, Personnel, Board
of Professors and the Control Monitoring departments.
Raya Integration team of highly qualified
engineers provided expert project management
services. These encompassed network design,
hardware installation, tailoring software
applications and training end users.
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Implementing
Citibank’s Easy Payment Center for Automated
and Improved Customer Service
“ With Raya Integration’s tailored
software applications the use of Easy Payment
Centers is simple and easy, suitable for bill
payers, and in accordance with the standards
for accuracy and efficiency that Citibank
requires in order to offer its financial services.”
Dhiru Tana, Vice President of Global
Transaction Services, Head Office, Citibank.
Providing fast and efficient customer service
requires advanced automation that is accessible
and easy to use. Drawing on our extensive
experience in providing state-of-the-art solutions
for the financial sector, Raya Integration
customized and implemented a network of Easy
Payment Centers (ATM machines) on behalf of
Citibank. As a result, Citibank now enjoys
the competitive advantage of being the only
bank in Egypt to offer these bill payment
services to customers and non-customers alike.
Easy Payment Centers take the hassle out of
bill payment, allowing private and corporate
clients to undertake payment transactions
efficiently and at their own convenience,
24 hours a day, 7 days a week. Raya Integration
has further created software applications
tailored to meet the needs of banking customers
and facilitating Citibank’s administrative
processes, by linking front and back office
to enable smooth handling of the entire bill
payment process. Bills settled via ATMs now
include phone, satellite, insurance, embassy,
credit cards and other utility invoices.
To help bring this integrated solution to
life within Citibank, Raya Integration provided
the necessary training, maintenance and customer
support for the project. The Easy Payment
Centers, which rely on Diebold ATM technology,
provide high levels of security and convenience
and are the ideal bill payment solution.
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Implementing
the Microsoft Campus Agreement on behalf of
the Supreme Council of Universities
Raya Integration signed a contract with the
Supreme Council of Universities to activate
the Microsoft Campus Agreement previously
signed between Microsoft and Egypt’s Ministry
of Higher Education. Under the agreement,
Raya Integration will license Microsoft products
to all universities in Egypt, drawing on our
expertise in implementing state-of-the-art
solutions for corporations throughout Egypt.
As part of our commitment to delivering comprehensive,
workable solutions our highly qualified technical
experts provide an ongoing resource of technical
support and training to the universities we
supply. Our ongoing relationship with Microsoft
is a durable one: as a Direct Large Account
Reseller (DLAR) we provide Microsoft high-end
turn key solutions to Enterprise Customers,
undertaking 50% of all Microsoft Enterprise
and select agreements signed in Egypt.
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Prescribing
Automation Solutions for Egyptian Pharmaceutical
Trading Company
Raya Integration was selected by the Egyptian
Pharmaceuticals Trading Company (EPTC) to
automate its core business processes, designing
and implementing systems to support stock
control, sales and purchasing applications
across company branches. To enhance the efficiency
and timeliness of EPTC’s transactions, Raya
Integration implemented an Electronic Ordering
System tailored to facilitate the online execution
of purchase orders and avoid the inefficiency
and delay of manual processing.
To date, Raya Integration has successfully
implemented the first phase of the EPTC Net
project automating seven branches. The implementation
of the second phase of the project is currently
underway for the automation of a further 20,
with a final project goal of extending implementation
to cover the full 60 EPTC branches in Egypt.
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Building
a Comprehensive IT Infrastructure for CEMEX
at its Assiut Cement Company in Egypt
“ Raya Integration provided us
with a reliable service that helped us get
our Information Technology Services up and
running in record time. We needed a partner
to provide comprehensive, flexible and agile
support to integrate our backend infrastructure
with the applications necessary to conduct
our business effectively and efficiently.
Raya Integration was the best local partner
capable of offering this scope of service.”
Mr. Alin Minovici, IT Director,
CEMEX Egypt.
Raya Integration was selected by CEMEX, the
world’s third largest producer of white cement,
to build a full IT infrastructure at its local
subsidiary, Assiut Cement Company. CEMEX enjoys
a worldwide reputation for the effective use
of state-of-the-art Information Systems and
Production technology, equipping all its factories
with the latest in IT automation and MIS.
CEMEX commissioned Raya Integration to build
a comprehensive IT platform at the Assiut
Cement Company, upon its acquisition of the
local cement producer.
Conforming to CEMEX’s international standards,
Raya designed a platform consisting of LAN
infrastructures for both the Cairo offices
and the plant in Assiut. The connection of
these locations is through leased lines, a
LAN infrastructure in the new Cairo Headquarters,
in addition to the provision of Internet,
security and Internet caching solutions. This
integrated solution will grant all CEMEX employees
real-time access to business applications
identical to those operating in across CEMEX
factories globally. This will allow top management
to keep abreast of daily production, kiln
conditions and crushing, bagging and shipping
output at the Assiut plant from CEMEX headquarters
in Spain.
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Automating
Customer Service Operations at Americana Group
for Food and Touristic Developments.
Raya Integration, in close cooperation with
Microsoft Egypt, entered into a Microsoft
Enterprise Agreement with the Americana Group
for Food and Touristic Projects. Under the
agreement, Raya Integration and Microsoft
will supply Americana with the latest Microsoft
operating systems tailored to modernize Americana’s
customer services operations, supporting the
introduction of new services over the Internet
and the expansion of Americana’s e-commerce
business. To ensure the operating systems
add real value within Americana’s business
environment, the Enterprise Agreements includes
the provision of technical assistance and
training covering 500 desktops.
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Implementing
the East-Cairo Control Center Project on behalf
of Cairo Electricity Company.
Raya Integration, as the sole agent of Valmet-Neles
Automation, was selected to implement
the East Cairo Control Center Project on behalf
of Cairo Electricity Company, an affiliate
of the Ministry of Electricity and Energy.
Raya Integration implemented this pioneering
project in record time, applying state-of-the-art
technology solutions to enhance the efficiency
of the network, allowing CEC engineers to
manage effectively the operations of the East-Cairo
Control Center for the areas of Heliopolis,
Nasr City and Abbasseya.
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