|
|
|
|
 |
|
|
| |
|
| |
|
 |
| |
Meeting Your Needs
At Raya Integration we recognize the importance of minimizing
downtime and solving technology hitches as quickly and efficiently
as possible, and how this directly impacts your business.
To ensure an exceptional standard of services and support we have
developed a fully automated System for Post Sales Services and Support
that ensures optimal efficiency in dealing with customer enquiries and
requests. This means we offer you a fast response time combined with reliable
problem solving capability. We are available to meet your queries 24 hours a day,
7 days a week with Logistics and Hotline supported by highly qualified professionals.
To make sure we deliver the best services, we conduct regular customer
|
 |
|
satisfaction surveys
to measure our performance and continuously improve our processes and services.
|
| |
| Round the Clock Professional Support |
Our state-of-the-art customer service center is among the largest centers in the Middle East and North Africa. It is fully accredited by the Ministry of Manufacturing and has received the ISO 9002 quality certification.
Through this center, more than 70 highly qualified professionals work to ensure that our wide range of quality services and support functions are tailored to meet your specific business needs. The center is capable of
supporting your business processes to ensure the technology solutions in, which you have invested, continue to deliver value.
|
| Certified Experts Supporting Your Business |
At our Customer Service Center, you are served by a high caliber of certified professionals. Raya Integration engineers are certified by technology leaders including Microsoft, Diebold, Cisco Systems, Avaya, Nortel, Sun, and Compaq.
Reflecting this wide pool of expertise, our service center offers technical support on a wide range of products including Open Systems (UNIX and NT Environment), Personal Computers, Peripherals, Data and Voice Communication Products
and ATM machines. Our human resources are our most valued asset, and we invest in our highly qualified professionals on an ongoing basis.
|
| Delivering an Exceptional Quality of Service to Customers |
For each of these integrated solutions our certified engineers are capable of offering a number of fully automated, round the clock support operations. These operations include:
| |
|
 |
Help Desk Support |
|
Total Implementation Services |
|
Testing and Fine Tuning |
|
IT and Telecom Integration |
|
Maintenance Agreements |
|
Focused Network Support |
|
Network Organization Support |
|
Network Availability Improvement Support |
|
Problem Root Cause Analysis |
|
ISO Process Consulting and Auditing |
|
| |
| Service Support Agreements |
|
Our commitment to you is set out clearly in a variety of Service Agreement levels that cover Software,
Hardware and Network Service Solutions. Our Service Agreements are flexible and cover your requirements
from round the clock on-site support to delivering spare parts. The Service Agreements include the following levels:
|
| |
| Class A: |
| Provides on site support 24 hours a day, 7 days a week, with the fastest response & fixing time, advance replacement, S/W support and monthly preventive maintenance to perform the necessary system screening and checks on web-based & email services. |
| |
| Class B: |
| Provides a coverage from 9.00 am to 7.00 pm, 5 days a week. Additional options are available to upgrade the service level, advance replacement, S/W support and quarterly preventive maintenance. |
| |
| Class C: |
| A complete service package including on-site, telephone assistance and dial-in access via a support modem. It covers the normal business hours from 9.00 am to 4.00 pm. |
| |
| Class D (Smart): |
| Flexible solutions customized to customer needs. |
|
|
|
|
|
|
| |
|
 |
For more information, please email us at:Support@rayaintegration.com |
|
|
|
|
| Copyright © 2002 Raya Holding , Web Design & Development by Raya Software, All Rights Reserved. |
|
|
|
