Raya Integration - Offering - Middle Ware and IVR

Give Customers Easy Access to Information Middleware technology allows secure and swift exchange of information within your company, by connecting separate business applications to facilitate seamless communication between them. When you receive bank statements or market updates generated automatically and delivered to your mobile phone, you are enjoying the benefits of middleware technology delivered through the ‘channel’ of mobile telephony. This solution allows customers timely and unimpeded access to the data they require 24 hours a day 7 days a week.
Channel Data in a Form that Suits Your Customers Our Middleware solutions help you convey targeted information to customers by incorporating new ‘delivery channels’ into your existing business environment. Channels may include Internet, call centers, Interactive Voice Response systems (IVR), mobile banking, mobile phones and SMS, and are chosen to meet your clients’ specific needs. This allows you to interact with customers and partners in innovative ways, overcoming traditional limits of time and space, and improving your services without increasing costs.

IVR: Meet the Customer Service Challenge IVR is a Self Service Solution that helps you stay ahead of the competition by improving the speed and efficiency of your customer service. IVR allows your customers to interact with data in your organization’s database, retrieving and receiving information verbally. It also allows customers to execute transactions over the telephone, without waiting to be served by your personnel. The solution enhances your company’s efficiency: automating business processes, boosting revenues, enhancing staff productivity and freeing trained agents to focus on customer care.
The Support You Need to Deliver Building a successful and cost-effective e-business solution is a challenge. At Raya Integration we help you implement the solution that best meets your business goals. Our ongoing ‘after sales’ maintenance and support services ensure you receive maximum return on your technology investment.

For more information, please email us at:Middleware@rayaintegration.com